Palmolive Gel Dishwasher Detergent
"Thicker Formula" is a misnomer
You can't blame us for trying to save a buck or two. The Palmolive brand was less expensive than the Cascade Gel Dishwasher Detergent we normally use. We figured it was a good name brand product, so we bought it.
My first thought as I readied the dishwasher and poured in the detergent was, "This stuff sure is thin." I looked at the bottle again; sure enough, it said, "New! Thicker Formula" on the label. "Wow! What was the previous version like?"
My wife emptied that load, but didn't say anything. However, after the next load she asked, "Are you using the new detergent?"
"Yes, why?"
"It's not getting the dishes clean."
Seems that the detergent is leaving the glasses and the silverware looking dingy, despite the "Deep Cleaning Action for a Sparkling Shine" that we were promised. It's not that the dishes are really dirty when they go in. I'm one of those guys who thoroughly rinses each item before washing them (the dishes are my duty). Perhaps the hard water has something to do with it, but I followed the instructions and used more gel for the hard water.
Palmolive just doesn't handle the job like Cascade.
Update: Colgate Palmolive graciously refunded the purchase price for their product when I reported my disappointment.